FOR IMMEDIATE RELEASE – JULY 23, 2009
For more information, contact:
Brooke Harrington | (214) 269-2081 | bharrington@csdallas.com
DALLAS, TEXAS (JULY 23, 2009) –©alise and Sedei has successfully deployed an online customer satisfaction survey that presents a referral form upon submission of high satisfaction scores from the user. This patent-pending business process was recently launched for client Service Experts, Inc., a division of Lennox International with 110 HVAC service centers in the U.S. and Canada.
With the Online Customer Satisfaction and Referral Program, clients can immediately leverage recommendations from satisfied customers by connecting to new prospects.
After the first week since the initial launch, results are extremely positive with over 8 in 10 customers reporting a positive experience and an 8.3% referral rate.
Based in Richardson, Texas, Service Experts, Inc. has the most home comfort experience of all North America’s HVAC and plumbing companies. The company is recognized for its Five Standards of Excellence, 100% Satisfaction Guarantee, and “Sam the Service Expert,” and each of Service Experts’ technicians has earned North American Technician Excellence (NATE) certification. For more information, please visit www.serviceexperts.com.
With offices in Lakewood, CO, and headquarters in Dallas, TX, ©alise and Sedei is dedicated to turning smart ideas into profitable growth for its clients. For more information on ©alise and Sedei, to request a meeting, or to submit a Request for Proposal, please visit www.csdallas.com.